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Understand Your Rights and Our Obligations

Using 990k means you and we each carry responsibilities — these legal terms set out exactly what those are, in plain language. Access to this platform depends on local law and is available only where permitted in your region.

Account eligibility conditionsJurisdiction-dependent accessData handling commitmentsDispute and contact processJazzCash, Easypaisa, Raast transaction terms

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LEGAL CONTACT PATHS

Reach Us on Legal or Account Questions

If you have a question about these terms, want to request a change to your account data, or need to raise a dispute, our support team handles legal and account queries directly. Contact us through any of the channels below — we respond to legal matters as a priority queue separate from general account help.

Live Chat Open the chat widget from any page on the site. Legal and account queries are flagged separately so they reach the right team without delay.

Email Support Send a written request to our support address for formal legal matters, data requests, or account dispute documentation. We confirm receipt and respond in writing.

Account Help Centre Log into your account on mobile or desktop and use the Help section to submit a request. This creates a tracked ticket tied to your account record.

HOW WE HANDLE THIS

See How 990k Manages Data, Cookies and Account Security

Account security and data handling are not afterthoughts here. We apply encryption across your account, your wallet connection — whether that is JazzCash, Easypaisa, or Raast — and every session you open from a mobile browser or app. Data retention, cookie use, and your right to request corrections are all covered below.

Data Retention

Account and transaction data — including your JazzCash or Easypaisa deposit history — is retained for the period required by applicable policy and deleted on verified request after account closure.

Cookie Use

We use session and preference cookies to keep you logged in and to remember your last lobby view. No third-party advertising cookies are set without your knowledge; you can manage these in your browser settings.

Account Security

Every login triggers an OTP sent to your registered mobile number. If you receive an OTP you did not request, contact support immediately and we will lock the account pending your verification.

Request a Correction

To update personal details or request a copy of your stored data, use the Help Centre ticket system or contact us by email. We process verified requests and confirm completion in writing.

Browse Our Terms Before You Open an Account

990k Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms govern every interaction you have with 990k — from the moment you create an account to every deposit you make via JazzCash, Easypaisa, or Raast. Your use of the platform constitutes acceptance of the current version of these terms, which we may update from

1
time to time. We will notify you of material changes via your registered account contact. Eligibility is strictly subject to local law; it is your responsibility to confirm that accessing this platform is lawful in your region. We do not operate where access is prohibited. Account
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registration requires accurate personal details, and we reserve the right to verify identity before processing any withdrawal request. Transaction records tied to JazzCash, Easypaisa, and Raast wallets are retained as part of your account history and may be reviewed in the event of a dispute. Funds
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held in your account wallet are not insured financial products. Any unauthorised use of your account should be reported to our support team without delay. These terms are written in English; in any conflict between a translation and this English version, the English text governs.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Legal and Account Policy Questions

The questions below cover what we get asked most about account eligibility, data rights, dispute steps, and how our terms apply to local payment transactions via JazzCash, Easypaisa, and Raast.

Access depends entirely on local law and eligible regions. It is your responsibility to confirm that using this platform is lawful where you are located before opening an account.

The terms are written in English and governed by the jurisdiction stated in our full legal document. Where local law conflicts, local law takes precedence where legally required to do so.

Yes. Submit a written request via the Help Centre ticket system or by email. We verify your identity before processing the request and confirm deletion or delivery in writing.

Every JazzCash, Easypaisa, and Raast deposit or withdrawal is logged in your account transaction history with a timestamp and reference. You can review these at any time under Account Settings.

Contact support through live chat or email with your account reference and transaction timestamp. We investigate using the stored wallet record and respond with a written outcome.

We may update these terms and will notify you of material changes via your registered contact. Continued use of the platform after notification constitutes acceptance of the updated version.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Understand Your Rights and Our Obligations

Reach Us on Legal or Account Questions

See How 990k Manages Data, Cookies and Account Security

Data Retention

Cookie Use

Account Security

Request a Correction

Common Legal and Account Policy Questions

01 Who can legally use 990k in Pakistan?

02 What law governs these terms?

03 Can I request my personal data or ask for it to be deleted?

04 How do JazzCash and Easypaisa transactions appear in my account history?

05 What happens if I dispute a transaction?

06 Can 990k change these terms without notice?

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